Role Overview:
An IT Engineer is responsible for the installation, configuration, maintenance, and support of an organization’s IT infrastructure. This includes hardware, software, networks, and systems to ensure smooth and secure business operations.

Key Responsibilities:

• Install, configure, and maintain computer hardware, operating systems, and applications.
• Monitor and troubleshoot networks (LAN/WAN), servers, and security systems.
• Provide technical support to users for hardware, software, and network-related issues.
• Perform system backups, recovery, and regular updates.
• Manage and maintain firewalls, antivirus, and cybersecurity protocols.
• Ensure data security, compliance, and disaster recovery readiness.
• Collaborate with vendors and service providers for IT-related procurement and services.
• Document IT procedures, assets, and problem resolutions.

Key Skills:

• Strong knowledge of operating systems (Windows, Linux, macOS).
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with server management (Windows Server, Active Directory, etc.).
• Cybersecurity awareness and tools handling.
• Problem-solving and analytical thinking.
• Familiarity with ITSM tools and ticketing systems.
• Cloud platform knowledge (AWS, Azure, Google Cloud) is a plus.

Job Role Summary:

A Restaurant Manager is responsible for overseeing the daily operations of a restaurant to ensure smooth functioning, customer satisfaction, profitability, and compliance with health and safety standards.

Key Responsibilities:

• Oversee daily restaurant operations (kitchen, dining, and takeaway).
• Manage and schedule restaurant staff, including hiring and training.
• Ensure high standards of customer service and handle customer complaints.
• Monitor food quality, hygiene, and cleanliness standards.
• Control inventory and order supplies.
• Track sales, expenses, and prepare financial reports.
• Plan and implement marketing or promotional activities.
• Ensure compliance with health and safety regulations.

Key Skills:

• Leadership and team management
• Customer service excellence
• Budgeting and cost control
• Problem-solving and conflict resolution
• Time management and multitasking
• Knowledge of POS and restaurant software

info@attartech.co.uk

Role and Responsibilities

• Technical Troubleshooting: IT Support Engineers are adept at diagnosing and resolving technical issues. Whether it’s a malfunctioning software application or a hardware glitch, they use their expertise to identify the root cause and implement effective solutions.
• Hardware Maintenance: Regular maintenance of computer hardware is essential to prevent breakdowns. IT Support Engineers ensure that all hardware components, from servers to workstations, are well-maintained and up to date.
• Software Support: They provide guidance and assistance to users facing challenges with software applications, ranging from operating systems to productivity tools. This includes software installation, updates, and patches.
• Network Support: A stable network is the backbone of any modern organization. IT Support Engineers oversee network configurations, troubleshoot connectivity issues, and optimize network performance.
• User Training: Effective communication is key. IT Support Engineers educate users about best practices, cybersecurity measures, and how to utilize technology efficiently.
• Data Security: Safeguarding sensitive data is paramount. IT Support Engineers implement security protocols, conduct regular backups, and ensure compliance with data protection regulations.

IT Support Engineer Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or another related equivalent field. 
• Strong analytical and problem-solving skills in computer hardware, operating systems, network architecture, etc. 
• Excellent interpersonal skills demonstrate that not only are you an expert in your field (IT), but you can also efficiently cater to the technical needs of others and satisfy their queries and requests. 
• Knowledge of IT policies and principles followed by leading organizations. Knowledge of legal mandates and industry standards is also beneficial to the role. 
• Good time and organizational Management Skills

Technical Skill

• Computer knowledge Most IT support duties relate to helping people resolve challenges with their computers and computer systems. ...
• Communication When working in the IT support industry, you may encounter many different people who need assistance with their devices. ...
• Software installation
• Problem-solving
• Virus removal